Talking Networks

Support Services

Talking Networks Support Service desk

Every organisation is affected by change on a daily basis. For the IT department, management of change has become a key focus area, requiring an increased amount of resource and commitment.

Today, keeping people connected with the network infrastructure is more complex than it has ever been. Technology is constantly advancing, the infrastructure is rapidly converging and the demand from your business grows as your business evolves.

Talking Networks Support desk addresses the challenges of managing today's complex network and IT infrastructures. Providing a comprehensive and scalable support management solution Talking Networks Support desk is available to you 24/7 all year round.

The Talking Networks support desk features dynamic Service Level Agreement (SLA) management capabilities. All incidents, requests and engineer calls are recorded into an inventory. This allows Service Desk to quickly look up any recent or older call history.

SLA's are closely maintained within working hours to ensure sufficient time to site. Talking Networks support desk has the ability to maintain a working period against every priority within each service item.

• Unlimited SLA's.
• User defined priorities
• Breached and near breach analysis with warnings via e-mail, pop up notify, colour coding, BlackBerry/PDA and mobile phone alerts.

Why Choose Talking Networks?

Talking Networks is fast becoming recognised as one of the leading network and IT maintenance support providers across the UK and Ireland.

Due to investment in an infrastructure that includes a highly qualified technical team, competitive pricing model and an unrivalled level of service, Talking Networks can confidently provide prompt installation, integration, maintenance and support on a wide range of data systems throughout the UK and Ireland. Comms-care's technology portfolio includes WAN, LAN, Security and IP Telephony incorporating all the leading network vendors including Cisco, Huawei, Nortel, Ericsson, IBM, HP and Extreme Networks.

Our highly trained certified engineers guarantee quality of service and support, improving uptime and availability, operational efficiency whilst reducing costs.

Talking Networks provides support for all major technology platforms and vendors, and ensures fast resolution time through on-site or field-based technical support teams.

• Network and desktop maintenance support
• IP Telephony support
• Managed services support
• Installation support
• Security support
• Network health checks support
• Pre-sales technical support
• Bespoke projects support
• IT Disposal support
• Repair services and support